Customer Care

Here at Garnknuten we always care for the best for our costumers and our planet. We provide creators with sustainable craft supplies and pedagogical materials such as crochet patterns and tutorials. If you have any questions and you don't find the answer in our FAQ section you can always contact us by filling in our form here or send us an e-mail at We'll answer you within tree days. 

Privacy & Safety

We respect your privacy and safety! Data privacy is of high importance for Garnknuten and we want to be open and transparent with our processing of your personal data. We therefore have a policy setting out how your personal data will be processed and protected.


Where do we store your data?

When you buy a product your contact information are safetly stored in a password safe online Google document that only the owner of Garnknuten, Veronica Lönnqvist, has access to, and on server. You can read more about privacy policy here.  


If you join our email list your given personal information are stored on Flodesk server. You can read more about Flodesk privacy policy here.


If you join the mailing list you agree that may collect, use and disclose your personal data provided in the forms, for sending marketing materials that you've agreed to receive, in accordance with our data protection policy. You may unsubscribe from this list at any time.

Who can access your data?
Your data can only be accessed by the owner of Garnknuten, Veronica Lönnqvist. We never pass on, sell or swap your data for marketing purposes, but Garknuten may share your personal or transactional information with those third-party service providers when it's necessary to process payments. Data that is forwarded to third parties, is only used to provide you with our services.

Third-party service

Garnknuten has engaged third-party service providers to perform many of the services related to payment processing, including card processing, currency exchange, identity verification, fraud analysis and regulatory compliance.


Garnknuten partners with PayPal, Wix, Stripe and other licensed payment processors to facilitate card payments and other payments and the disbursement of funds to sellers. The provider and processing time for your payment will vary based on the country in which you're located. If there are insufficient funds in your bank account when our provider processes the payment for your purchase, Garnknuten reserves the right to contact you directly and to seek payment.

By using a third-party service, you may also be subject to an agreement with the third-party. For example, PayPal is a third-party service provided by PayPal Holdings, Inc. and is subject to the PayPal User Agreement.

Payment Methods

- Credit / Debit Cards